How can we help?

Help & FAQs

Getting Started

How do I create a Paid 2 Maid Account?

When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Do you service my area?

We service Cleveland and Toledo, Ohio and surrounding areas including but not limited South Euclid, Cleveland Heights, Beachwood, Shaker, Lorain, Willoughby, Mentor, Chagrin Falls, Akron, Youngstown, Solon, Strongsville, Parma and Lakewood.

We also service Houston and surrounding areas including but not limited Katy, Spring, Pasadena, Pearland, Fresno, Bellaire, Missouri City, Spring Valley, Bunker Hill Village, Sugar Land, and Jersey Village.

If we can reach you within about one hour, you’re in!

*Locations coming soon – Dallas and Austin Texas

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected as an added feature on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms, bathrooms and the square footage of the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

Visit our customer page at https://vacationmaid.launch27.com/login

 

How do I change my password?

You can submit a password change request on the customer login page at https://paid2maid.launch27.com/login

How do I reset my password?

Log into your account at https://paid2maid.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

How do I change my address?

If you have moved or entered the wrong address, no worries, simply log into your account at https://paid2maid.launch27.com/login and update your address on file.

 

How do I change my credit card?

Log into your account at https://paid2maid.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.

 

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online.

Do you prefer to book over the phone?  Give us a call, we will be more than happy to assist you.

Pricing & Policies

How do I use my Paid 2 Maid credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How can I view my Paid 2 Maid credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

We offer tons of incentives for our clients such as discounts on recurring services, holidays, birthdays etc.

I bought a voucher and Paid 2 Maid does not cover my area, what should I do?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

I bought a voucher how do I redeem it?

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaning professional are carefully interviewed and have completed a nationwide detailed background check. Rest assured, your home is in good hands.

What happens if something goes wrong during my appointment?

If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 3 business days). During reclean, please make sure to be present so all of your needs can be met. If after our re-clean is completed, and you’re still not happy with service, we will offer a 25% discount on your next clean.