How can we help?

When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

We service Cleveland and Toledo, Ohio and surrounding areas including but not limited South Euclid, Cleveland Heights, Beachwood, Shaker, Lorain, Willoughby, Mentor, Chagrin Falls, Akron, Youngstown, Solon, Strongsville, Parma and Lakewood.

We also service Houston and surrounding areas including but not limited Katy, Spring, Pasadena, Pearland, Fresno, Bellaire, Missouri City, Spring Valley, Bunker Hill Village, Sugar Land, and Jersey Village.

If we can reach you within about one hour, you’re in!

*Locations coming soon – Dallas and Austin Texas

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected as an added feature on the booking form when you select service.

We price based on the number of bedrooms, bathrooms and the square footage of the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Visit our customer page at https://vacationmaid.launch27.com/login

You can submit a password change request on the customer login page at https://paid2maid.launch27.com/login

Log into your account at https://paid2maid.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

If you have moved or entered the wrong address, no worries, simply log into your account at https://paid2maid.launch27.com/login and update your address on file.

Log into your account at https://paid2maid.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online.

Do you prefer to book over the phone?  Give us a call, we will be more than happy to assist you.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

We offer tons of incentives for our clients such as discounts on recurring services, holidays, birthdays etc.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

All of our cleaning professional are carefully interviewed and have completed a nationwide detailed background check. Rest assured, your home is in good hands.

If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 3 business days). During reclean, please make sure to be present so all of your needs can be met. If after our re-clean is completed, and you’re still not happy with service, we will offer a 25% discount on your next clean.